Refund Policy
Last Updated: 28 September, 2026
This Refund Policy explains your rights and how refunds work for purchases from Aliki Hoidas, including coaching services, online courses, live events, gift cards, and merchandise. Please read it before making a purchase.
1. Scope
This policy applies to purchases made through alikihoidas.com, truthflow.com, and our course platforms on Thinkific. If you buy as a consumer, you have legal rights under EU consumer protection law, which are explained below. Nothing in this policy limits those rights.
2. Your Right of Withdrawal
If you are a consumer, you generally have the right to withdraw from a purchase within 14 days without giving a reason. How this works depends on what you purchased, as explained in sections 3 to 8.
3. Online Courses and Digital Content
When you purchase an online course or digital content, you request immediate access. By completing your purchase and accepting our Terms of Service, you acknowledge that you lose your right of withdrawal once you access the content.
If you have accessed the content, your right of withdrawal no longer applies and the purchase is non-refundable.
If you have not accessed the content, you may withdraw within 14 days of purchase and receive a full refund.
4. Coaching Services
You may withdraw from a coaching agreement within 14 days of entering into it.
If you request that coaching begins within those 14 days and then withdraw, you will pay for the sessions or services already provided up to that point, and the remaining amount will be refunded. Once the coaching services have been fully provided, the right of withdrawal no longer applies.
After the withdrawal period, coaching fees are non-refundable. Sessions may be rescheduled with at least 24 hours’ notice. Sessions missed or cancelled with less notice are considered delivered.
5. Business Clients
When coaching or other services are purchased by a company or for business purposes, consumer withdrawal rights do not apply. Fees are non-refundable unless otherwise agreed in writing.
6. Live Events
Tickets for live events, whether online or in person, are for a specific date. Where the law allows, event tickets are not covered by the 14-day withdrawal right and are non-refundable. If you cannot attend, you may transfer your ticket to another person by letting us know before the event.
If we cancel an event, you will receive a full refund, or you may choose credit toward a future event or service instead. If we postpone an event, your ticket will be valid for the new date. If you cannot attend the new date, you may request a refund.
Payment plans for live events must be completed at least 30 days before the event date. If they are not, your place may be released, and any payments already made will be credited toward a future event or service.
7. Gift Cards
You may withdraw from a gift card purchase within 14 days, as long as the gift card has not been used. Once a gift card has been used, in full or in part, it is non-refundable. Gift cards are valid for 12 months from the date of purchase and cannot be exchanged for cash.
8. Merchandise and Physical Products
You may return physical products within 14 days of receiving them, for any reason. To do so, notify us within that period and send the items back within 14 days of your notice. You are responsible for the cost of return shipping. Items should be returned unused and in their original condition. We may reduce the refund if an item’s value has been reduced by handling beyond what is necessary to check it.
We will refund the price of the item and the original standard delivery cost. We may wait to issue the refund until we have received the returned items or proof that they have been sent.
If a product is defective or not as described, please contact us. Your legal rights regarding faulty goods apply in addition to the 14-day return right.
9. Technical Issues With Digital Products
If you experience technical problems accessing a course or digital product you purchased, please contact us. We will work with you to restore access or resolve the issue as quickly as possible.
10. How to Withdraw or Request a Refund
To withdraw or request a refund, email [email protected] with your name, order details, and a clear statement that you wish to withdraw. You may use the model withdrawal form at the end of this policy, but it is not required.
11. How Refunds Are Processed
We review all requests within 7 business days and will respond with the next steps. Approved refunds are issued within 14 days of receiving your withdrawal notice, using the same payment method you used for the purchase, unless we agree otherwise. You will not be charged any fees for the refund.
12. Payment Plans
If you purchase through a payment plan, you agree to complete all payments as scheduled. If a payment is missed, access to the course or service may be suspended until the payment is made. Your withdrawal rights under this policy still apply within the withdrawal period.
13. Governing Law and Disputes
This policy is governed by Greek law. If you are a consumer, you also keep any protections given to you by the law of your country of residence. If you have a concern, please contact us first so we can try to resolve it. You also have the right to bring a complaint before the competent courts or consumer protection authorities.
14. Contact
Aliki Hoidas
Email: [email protected]
Based in Greece
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from your purchase.)
To: Aliki Hoidas, [email protected]
I hereby give notice that I withdraw from my contract for the following:
Product or service:
Ordered on / received on:
Name:
Address:
Date: